JPC Electrical is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:

• Product is used/altered/defective product.
• Physical/In-transit damage to the product.
• Branded product received seal opened.
• Empty product/some items or accessories are missing.
• Significant difference found in JPC website as comparison to product.
• Wrong item delivered.

Customer is not eligible for return/exchange if

• Its “No longer needed”.
• Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
• Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

• For Products purchased from JPC Electricals, in the event the customer has any concern with the product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product delivery.
• Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue/Wrong item/Damaged item.
• Customer must share photographs (Exterior image of the box/carton/packaging from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product. (Videography will be highly appreciated) within 48 hours of delivery.
• In case of goods return will be accepted only in case of wrong, defective, damaged product.
• In case of Faulty electronics product, customer need to contact nearest service centre for repair/replacement or directly reach to us.
• All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/guarantee card, freebies and accessories including keys, straps and locks intact.
• JPC Electrical shall endeavour to process the customer refund within 7 (seven) working days from the date of request made to the Customer Care team.
• Return/Replacement request will be verified by JPC Electrical. Customer have to submit the proof of issue.
• Please note that brand assistance for device and other issues is subject to brand warranty guidelines and service policies.
• During on-call support, you may be prompted to upload an image for verification or need to connect with Brand directly. Depending on your location, further inspection may be done either at your doorstep or at nearest brand service centre. Final resolution may take up to 7 days.
• Return or replacement is only applicable if the Brand issues a DOA certificate or if the part is unavailable for repair/replacement. Otherwise, it may not be applicable.
• For products without warranty, customer needs to contact the Brand for warranty services, which may or may not be chargeable.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following

• In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank of India will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
• For cash on delivery transaction, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
• The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the product.
• Return request is made outside the specified time frame of 7 days as specified above.
• In case where price tags, labels, original packing, freebies and accessories, box are missing not allowed.
• If the product is damaged by the customer, in any manner as may be determined by JPC Electricals at its sole discretion.
• If product has been used by the customer, return/refund is not allowed.