I’ve still not received the refund to my bank account. Why?

If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date/period we promised, you can contact us. We will gladly help you.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we received the details. Damaged products can returned to our warehouse and has been quality checked.

I paid the amount upfront while purchasing product from JPC Electricals, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. JPC Electricals will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will received an email from JPC Electricals customer support team asking for,

• Bank Name
• Account Number
• Account Holder’s name
• IFSC code
• Location / brand of the Bank.

We initiate refund process as soon as we received the details from you and it takes 7-10 working days for the money to be credited to your account.