Principles that guide our business

JP Corporation aims to conduct its business with professionalism, transparency and accountability. These policies describe the principles and working practices we expect to follow in our dealings with customers, suppliers, employees, contractors and other business partners. They apply according to the nature and scope of each order, service or project.

1. Quality Policy

JP Corporation is committed to supplying products and supporting project requirements in a manner that focuses on conformity to customer specifications, applicable technical requirements and agreed commercial conditions. We aim to build lasting customer confidence through responsible sourcing, clear communication and continual improvement.

Our commitments

• Product conformity:Make reasonable efforts to supply materials matching the approved make, model, rating, specification and quantity stated in the accepted order.
• Responsible sourcing:Prefer procurement from manufacturers, authorized channel partners or suppliers whose product origin and commercial credentials can be reasonably verified.
• Documentation:Provide applicable datasheets, test certificates, warranty documents, manuals, compliance declarations and other documents where available, required and agreed.
• Inspection:Carry out or coordinate checks appropriate to the product and order, such as visual condition, quantity, identification, packing and document verification.
• Non-conforming material:Record reported discrepancies and coordinate assessment, corrective action, replacement or other resolution as agreed with the customer and supplier/OEM.
• Customer focus:Understand project requirements, communicate technical clarifications and respond to feedback in a timely and professional manner.
• Improvement:Review recurring issues and improve procurement, handling, documentation and service practices where practicable.

Scope and limitations

Product performance, certification, testing and warranty remain subject to the manufacturer’s published specifications, applicable standards and the documents supplied for the particular product. No certification or test status will be claimed unless supported by valid documentation.

2. Health, Safety & Environment (HSE) Policy

JP Corporation recognizes that health and safety are essential in offices, stores, transportation, material handling and any site activities undertaken by or on behalf of the company. We aim to prevent injury, ill health, unsafe acts and avoidable environmental harm.

Our commitments

• Identify foreseeable hazards associated with material storage, loading, unloading, transportation and site work within our control.
• Communicate relevant safety requirements to employees, contractors and visitors, and follow customer/site safety rules when working at client premises.
• Use suitable PPE based on the task and site requirements, such as safety shoes, helmets, gloves, reflective jackets, eye protection and fall protection where required.
• Use suitable lifting equipment and safe handling practices for heavy, sharp, fragile or bulky materials; do not exceed equipment or personnel capacity.
• Ensure electrical work, work at height, hot work and other hazardous activities are undertaken only by competent, authorized persons under required permits and controls.
• Report incidents, near misses, unsafe conditions and property damage promptly; support investigation and corrective action.
• Maintain emergency contacts and follow site emergency, evacuation and fire response instructions.
• Do not permit working under the influence of alcohol or prohibited intoxicating substances.

Responsibilities

Management is responsible for providing direction and reasonable resources. Employees and contractors are responsible for following instructions, using required PPE, reporting hazards and stopping work where an imminent danger is observed. Client site rules and statutory requirements must be followed whenever applicable.

3. Environmental & Sustainability Policy

JP Corporation seeks to conduct its operations with due consideration for environmental protection and responsible use of resources. We encourage practical measures that reduce waste and avoid unnecessary environmental impact in procurement, storage, packaging and delivery activities.

Our commitments

• Promote efficient use of electricity, water, fuel, paper and other resources in day-to-day operations.
• Reduce avoidable packaging and paper waste where product protection, transport safety and customer requirements permit.
• Segregate and dispose of office, packaging, electrical and other waste through appropriate channels, as applicable.
• Encourage suppliers and logistics partners to adopt responsible environmental practices where feasible.
• Handle damaged, obsolete or potentially hazardous materials responsibly and in accordance with applicable requirements and supplier guidance.
• Consider energy-efficient and environmentally preferable product options where they meet the customer’s technical and commercial requirements.
• Review practical opportunities to improve resource efficiency and reduce operational waste.

Environmental claims relating to a product will be made only where supported by manufacturer information, recognized documentation or other reliable evidence.

4. Business Ethics & Code of Conduct

JP Corporation expects business to be conducted honestly, fairly and professionally. We seek to maintain respectful relationships with customers, suppliers, employees, consultants, contractors and public or private sector stakeholders.

Expected standards

• Provide accurate quotations, product descriptions, delivery information and business records to the best of our knowledge.
• Compete fairly and do not engage in collusion, bid manipulation, fraud, misrepresentation or other anti-competitive conduct.
• Protect confidential customer, supplier, pricing, project and business information and use it only for legitimate business purposes.
• Disclose actual or potential conflicts of interest that could improperly influence a business decision.
• Treat people with dignity and respect; do not tolerate harassment, intimidation, discrimination or abusive conduct.
• Maintain accurate invoices, purchase records, delivery documents and other business records.
• Use company resources, customer property and access credentials responsibly.
• Raise concerns about suspected misconduct through management or the designated company contact.

Business partner expectations

We encourage suppliers and service providers working with JP Corporation to follow comparable standards of integrity, legal compliance, fair employment practices and responsible business conduct.

5. Anti-Bribery & Anti-Corruption Policy

JP Corporation prohibits bribery, kickbacks, facilitation payments, fraudulent inducements and other improper advantages in connection with its business. Business decisions must be based on legitimate commercial, technical and service considerations.

Prohibited conduct

• Offering, promising, giving, requesting or accepting money, gifts, commissions, favours or benefits intended to improperly influence a decision.
• Making unofficial payments to obtain permits, approvals, orders, payments or preferential treatment.
• Using agents, intermediaries or third parties to make payments or offers that would be prohibited if made directly.
• Creating false invoices, misleading expense claims, undisclosed commissions or inaccurate accounting records.
• Offering gifts, meals or hospitality that are excessive, secretive, inappropriate or intended to influence a business outcome.

Gifts, hospitality and reporting

Any modest business courtesy must be lawful, transparent, infrequent, reasonable in value and consistent with the recipient’s applicable rules. Employees and representatives should seek management guidance were uncertain. Suspected violations should be reported promptly to management. Retaliation against a person who raises a concern in good faith is not acceptable.

6. Customer Complaint & Grievance Policy

JP Corporation values customer feedback and aims to handle complaints fairly, respectfully and consistently. This policy covers concerns relating to quotations, supplied materials, documentation, delivery coordination, communication and agreed services.

How to raise a complaint

• Contact us by email or through the website contact/enquiry form and provide the company name, contact details, quotation or purchase order reference, invoice/delivery challan number where applicable, product details and a clear description of the issue.
• Attach relevant photographs, delivery records, test reports or other supporting information where available. Do not send passwords or unnecessary sensitive personal information.
• We aim to acknowledge complaints within two working days and communicate the next steps or request further information where needed.
• We will review the available information, coordinate with relevant suppliers/OEMs or project stakeholders where appropriate, and communicate the proposed resolution.
• Where a complaint is justified, possible actions may include clarification, correction of documentation, inspection, repair/replacement coordination, credit adjustment or another remedy agreed under the applicable order and law.
• Complex technical, warranty or third-party matters may require additional assessment time. We will endeavour to keep the customer informed of material progress.

Fair treatment

Complaints will be handled professionally and without discrimination. This process does not limit any statutory rights or remedies available to the customer.

7. Product Warranty & Claims Policy

Products supplied by JP Corporation may carry manufacturer or OEM warranties depending on the product, brand, model and applicable sale terms. Warranty coverage, duration and remedy are governed by the relevant OEM warranty documentation and the accepted order.

Warranty claim procedure

• Notify JP Corporation promptly after identifying a suspected manufacturing defect or product failure.
• Provide the invoice or purchase order reference, product make/model, serial or batch number, installation/commissioning date where relevant, a description of the issue and supporting photographs or test information.
• Keep the product and its packaging/accessories available for inspection where requested; do not dismantle or modify the product unless authorized by the OEM or an appropriately qualified person.
• JP Corporation may coordinate with the OEM or authorized service channel for technical assessment, inspection and claim processing.
• Any repair, replacement, service visit or other remedy will be subject to the applicable OEM warranty and the customer’s contractual and statutory rights.

*Important conditions

Warranty may not cover damage arising from incorrect installation, improper use, unauthorized repair or modification, unsuitable operating conditions, mishandling, normal wear and tear or causes excluded by the OEM terms. These examples do not override any mandatory consumer or other legal rights. A warranty claim is not confirmed until assessed under the applicable warranty process.

8. Delivery & Logistics Policy

JP Corporation aims to coordinate dispatch and delivery in line with the accepted purchase order, agreed delivery schedule, product availability, transport arrangements and site readiness. Delivery commitments are confirmed on an order-specific basis.

Delivery practices

• Delivery timelines are indicative until confirmed in writing against the accepted order and availability of materials.
• Dispatch may depend on advance/payment milestones, technical approvals, material readiness, statutory documentation and other agreed conditions.
• Freight, insurance, unloading, stacking, site entry permissions and other logistics responsibilities will be as stated in the quotation or purchase order.
• The customer should ensure that the delivery location is accessible and that suitable personnel and equipment are available for unloading where the customer is responsible.
• The recipient should check package count, visible condition and delivery documents at receipt, and record visible shortages or transit damage on the delivery receipt wherever possible.
• Any shortage, damage or discrepancy should be notified promptly with photographs and supporting documents so that the matter can be investigated with the transporter, supplier or insurer as applicable.
• Delays caused by events beyond reasonable control, including transport disruption, site restrictions, weather, regulatory action or supplier constraints, will be communicated as practicable and handled under the agreed contract.

Risk, title and delivery acceptance will be determined by the applicable quotation, purchase order and law; this general policy does not independently change those terms.

9. Terms & Conditions of Sale

These general commercial principles apply to quotations and material supply transactions undertaken by JP Corporation, subject to the specific quotation, accepted purchase order, written agreement and applicable law. If a specific written agreement conflicts with this general summary, the agreed transaction documents will prevail to the extent of the conflict.

9.1. Quotations and validity

Each quotation is subject to its stated validity period, product availability, technical confirmation and written acceptance. After expiry, JP Corporation may revise prices, taxes, delivery schedules or other terms before accepting an order.

9.2. Product specification and approved makes

The customer is responsible for reviewing the offered make, model, rating, quantity, technical description and scope before placing an order. Any substitution or deviation must be approved in writing by the customer before supply. Product images and illustrations are indicative unless expressly identified as binding specifications.

9.3. Price, taxes and statutory charges

Prices, GST, duties, levies, freight, insurance, packing, loading, unloading and other charges will be stated in the quotation or order confirmation. Any change in tax or statutory charge will be treated in accordance with applicable law and the agreed transaction terms.

9.4. Purchase orders and order confirmation

A purchase order should clearly identify the product, make, model, quantity, delivery location, delivery schedule, billing details and agreed commercial terms. An order becomes binding when accepted or confirmed in writing by JP Corporation, subject to its stated conditions.

9.5. Payment

Advance, milestone, dispatch-before-payment, credit period, due date, retention and other payment conditions will be those expressly agreed in writing. Any applicable interest, suspension of further supply or recovery rights must be stated in the accepted transaction documents and exercised in accordance with law.

9.6. Price variation and raw material movement

For quotations involving products affected by copper, aluminium, steel, fuel, foreign exchange or other volatile input costs, the quotation may specify a validity period or a price-adjustment mechanism. Any revision after order acceptance will be subject to the agreed contract terms or written mutual agreement; this clause does not create an automatic right to change an accepted fixed price.

9.7. Delivery and inspection

Delivery schedules, freight responsibilities, unloading, site readiness, inspection and acceptance will be as agreed in the quotation or purchase order. The customer should notify visible shortages, transit damage or supply discrepancies promptly and provide supporting records.

9.8. Cancellation and changes

Requests to cancel, defer or change an order must be submitted in writing. Acceptance will depend on procurement status, OEM/manufacturer terms, customization, dispatch status and costs already incurred. Any cancellation charges or non-cancellable items should be identified and agreed in the transaction documents.

9.9. Returns and replacement

Returns are not automatic and require prior written authorization. Products must be unused, complete and in resalable condition unless the return concerns an accepted defect or supply error. Special-order, cut-length, customized or non-returnable OEM items may be excluded were disclosed and legally permissible.

9.10. Warranty and liability

OEM warranties apply where provided and are subject to their terms. Any additional obligation undertaken by JP Corporation must be expressly recorded in writing. Nothing in these terms excludes liability that cannot lawfully be excluded, including rights or remedies that cannot be waived under applicable law.

9.11. Force majeure

Neither party will be treated as in breach for delay or failure caused by events beyond its reasonable control, subject to prompt communication, reasonable mitigation and the terms of the applicable contract.

9.12. Governing law and disputes

The governing law, jurisdiction and dispute-resolution process should be expressly stated in the accepted quotation, purchase order or agreement. In the absence of a specific agreed clause, applicable Indian law will govern, subject to the jurisdiction of competent courts. 

Customer note: The final commercial terms for every order are the terms stated in the relevant quotation/order confirmation. Customers should review those documents before issuing a purchase order.

10. Privacy Policy

This Privacy Policy explains how JP Corporation may collect, use, store and protect information when individuals visit our website, submit an enquiry or communicate with us in a business capacity. We aim to handle personal information responsibly and in accordance with applicable Indian data protection and privacy laws.

Information we may collect

• Contact information such as name, business email address, telephone number, company name and designation.
• Enquiry details such as product interests, project location, technical requirements and messages submitted through website forms or email.
• Business transaction information required for quotations, orders, invoicing, delivery and customer support.
• Basic technical information generated through website use, such as browser, device, log and cookie information, where such tools are enabled.

How we use information

• Respond to enquiries, prepare quotations and provide requested product or project information.
• Process orders, coordinate procurement, delivery, invoicing, warranty and after-sales support.
• Maintain business records, prevent fraud, protect website security and meet legal obligations.
• Improve website content, customer service and business operations.
• Send relevant business communications where permitted; recipients may request that non-essential marketing messages stop. 

Sharing and disclosure

We do not intend to sell personal contact information. Information may be shared with employees or service providers who need it for legitimate business purposes, such as OEMs, logistics partners, IT/website providers, professional advisers or authorities where required by law. We aim to limit sharing to what is reasonably necessary.

Security and retention

We use reasonable administrative and technical measures appropriate to the nature of the information to help protect it from unauthorized access, loss, misuse or disclosure. Information is retained for as long as reasonably required for the purpose for which it was collected, business records, dispute handling or legal requirements.

Cookies and third-party services

Our website may use essential cookies or analytics, embedded maps, social media links or other third-party services. Those providers may process information under their own privacy terms. Browser settings may allow users to manage cookies, although disabling some cookies may affect website functionality.

Your requests

Subject to applicable law, you may contact us to request access, correction or deletion of personal information, withdraw consent where processing is based on consent, or raise a privacy concern. We may need to verify your identity and retain certain records where legally required.

Contact for privacy matters

For privacy-related questions or requests, contact sales@jpcorporation.co.in with the subject line “Privacy Request”.

Our Commitment

At JP Corporation, we believe that dependable business relationships are built on quality, integrity, safety and transparent communication. These policies reflect the standards we seek to uphold in our dealings and our commitment to continually improve the way we serve customers and project partners.

Policy & Compliance Enquiries

For questions about these policies, business practices or compliance-related information, please contact our team.

Email
sales@jpcorporation.co.in

Telephone
+91 8454852182

Office
Plot No. TS-6/1, MIDC Phase-I, Dombivli East, Dist. Thane, Maharashtra – 421203, India